Bonanzino Casino Responsible Gambling

At Bonanzino we take responsible gambling seriously. We want all players in Canada to enjoy controlled play and to feel safe using their accounts. Our approach is practical and player-focused - we provide clear tools, straightforward limits, and access to support so you can control how you play.

Player protection principles

We base our work on three simple principles - prevention, control, and support. Prevention means making information and safer play tools easy to find. Control means giving players practical options to limit activity and spending. Support means connecting anyone who needs it to trained professionals and local services.

Activity-control tools

You can manage your account activity from the profile area. Available controls include deposit limits, loss limits, session time reminders, cooling-off options, and self-exclusion. These tools are designed to be easy to set up and adjust so you can play at a level that suits you.

Deposit limits

Set daily, weekly, or monthly deposit limits to control how much you add to your account. Limits can be adjusted through account settings or with help from our support team. Any change to limits may be subject to a short waiting period for security and protection.

Loss limits

Loss limits let you restrict the amount you can lose over a defined period. This helps keep play within a budget and reduces the risk of chasing losses. Loss limits are applied to real-money activity and can be reviewed or lowered at any time.

Time limits and session controls

Use session time reminders and account time-outs to avoid long playing sessions. You can enable pop-up reminders that notify you when a session reaches a set duration. For a longer break, choose a cooling-off period to temporarily suspend access to your account.

Self-exclusion

If you need a longer break, self-exclusion allows you to suspend access for a defined period or indefinitely. Self-exclusion can be activated in your account or by contacting support. During self-exclusion your account access will be blocked and promotional contacts stopped.

Signs of problematic behaviour

Watch for changes such as increasing time or money spent, inability to stick to limits, borrowing to play, or feeling anxious about gambling. If you notice these signs in yourself or someone close to you, consider using our controls or seeking professional support.

Tips for maintaining control

Set realistic limits before you start. Treat gambling as paid entertainment - not a way to make money. Take regular breaks, avoid chasing losses, and do not gamble under the influence of alcohol or while stressed. Use deposit and time limits to keep play in check.

Professional help and support organisations

If you need support beyond our tools, contact your provincial or territorial gambling helpline. In Canada, organisations such as the Centre for Addiction and Mental Health (CAMH), the Canadian Partnership for Responsible Gambling, and provincial services like ConnexOntario can help with advice and referral. If you need urgent help, contact local health services or a trusted professional.

If you want assistance setting up limits or self-exclusion, reach out to our support team at [email protected]. We are here to help and will respect your choices and privacy.